Responsible Gaming

Responsible gaming is the principle that gambling at Bet Storm on bedstormi.com should always remain a form of entertainment, never a way to solve financial problems or create harm. Our goal is to help you make conscious, well-informed decisions about whether, when and how you play, so that you stay in control at all times.

Bet Storm on bedstormi.com is operated by ProgressPlay Limited (company number C58305), a limited company registered in Malta at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. ProgressPlay Limited is licensed and regulated by the UK Gambling Commission under account number 39335 for customers in Great Britain, and by the Malta Gaming Authority under licence MGA/B2C/231/2012 for certain non-UK markets. As part of these licences, we are required to comply with strict consumer protection and responsible gambling standards.

We are committed to protecting players through clear information, practical tools and timely intervention where needed. If at any point you feel that your play is no longer fun or is starting to cause problems for you or your family, our support team will assist you with limits, account restrictions, self-exclusion options and signposting to independent professional help.

Gambling involves risk of financial loss. You must be at least 18 years old to play on Bet Storm at bedstormi.com, and all UK players are subject to mandatory age and identity verification before real-money play or access to certain services. Please read this page carefully and use the protections that best fit your circumstances.

Risk Awareness

Most players enjoy gambling in moderation, but for some people it can become difficult to control. Understanding early warning signs of problematic play is one of the most effective ways to prevent harm. The UK Gambling Commission expects licensed operators such as ProgressPlay Limited to identify and act on indicators of risk; however, self-awareness and honest self-assessment remain essential.

Potential signs that gambling may be becoming a problem include, but are not limited to:

Gambling more frequently or for longer sessions than you originally planned.
Regularly chasing losses or increasing stake size to try to win back money.
Thinking about your bets or casino games even when you are not playing.
Hiding gambling activity or spending from family members, friends or colleagues.
Borrowing money, using overdrafts, credit cards or essential funds to gamble.
Feeling stressed, anxious, guilty or depressed as a result of gambling.
Neglecting work, studies, family or social responsibilities because of gambling.

To help you reflect on your own behaviour, consider the following self-assessment statements. Answer them honestly with "Yes" or "No" and pay attention if you recognise a pattern of "Yes" answers:

Do I often spend more time or money gambling on Bet Storm than I intended when I logged in?
Have I ever used money needed for bills, rent, mortgage or daily living expenses to place bets?
Do I feel restless or irritable if I try to cut down or stop gambling, even for a short time?
Have friends or family expressed concern about the way I gamble or how much I talk about gambling?
Do I gamble when I am feeling stressed, lonely, anxious or depressed rather than for entertainment?
Have I lied about my gambling, the amounts I stake, or the losses I incur?
Am I relying on a big win to solve financial or personal problems?

If several of these statements feel familiar, we strongly recommend that you consider setting stricter limits, using a Time-Out or self-exclusion, and contacting one of the specialist support organisations listed below for confidential guidance.

Limits & Tools

Bet Storm on bedstormi.com provides a range of player-protection tools to help you stay within your personal comfort zone. These tools are part of ProgressPlay Limited's licence obligations under the UK Gambling Commission and are designed to support you in managing both the time and money you choose to spend.

Deposit Limits (Daily, Weekly, Monthly)

You can set deposit limits to control how much money you are able to add to your account over specific periods. Limits can usually be set on a daily, weekly or monthly basis and are a simple way to prevent unplanned or impulsive spending.

Access your account: Log in to your Bet Storm account on bedstormi.com and navigate to the "My Account" or "Profile" area from the main menu.
Open the Responsible Gaming section: Select "Responsible Gaming", "Play Responsibly" or a similarly named option, then choose "Deposit Limits".
Choose the period: Select the type of limit you wish to set - for example:
- Daily limit (maximum you can deposit in any 24-hour period);
- Weekly limit (maximum total deposits from Monday to Sunday or equivalent seven-day period);
- Monthly limit (maximum total deposits in a calendar month).
Enter your amounts: In the relevant fields, type the maximum GBP amount you are comfortable depositing for each selected period (for example, £20 per day, £50 per week, £150 per month). Choose realistic figures that fit within a budget you can afford to lose.
Confirm and save: Review your selections and confirm the changes. In accordance with UK regulations, any request to lower your limits will normally take effect immediately, while any request to increase or remove limits may be subject to a mandatory cooling-off period.

Once a limit is active, you will not be able to deposit more than the chosen amount until the relevant period resets, even if you attempt to make additional payments through different methods.

Time Limits and Session Tools

In addition to financial limits, we encourage you to manage the time you spend gambling. Bet Storm offers session tools such as reality checks and timers to help you maintain a healthy balance between gaming and other aspects of your life.

Reality checks: You can enable on-screen reminders that appear after a set period (for example, every 30, 60 or 90 minutes) showing how long you have been logged in and your net result for that session. These messages encourage you to take a break or log out if you have played longer than planned.
Session timers: Within the Responsible Gaming section of your account, you may set a maximum continuous session length. Once this limit is reached, you will be automatically logged out of Bet Storm and prompted to take a break before returning.
Spending trackers: Your account history allows you to review deposits, wagers and withdrawals over selected periods. Regularly checking this information can help you track patterns and adjust your limits where necessary.

Short-Term Breaks ("Time-Out" 24 - 72 Hours)

If you feel the need for a short cooling-off period, you can use the Time-Out function to temporarily block access to your Bet Storm account on bedstormi.com. During a Time-Out you will not be able to deposit or place bets.

Navigate to Time-Out: Log in, visit "My Account" > "Responsible Gaming" and select the "Time-Out" or "Take a Break" option.
Select the duration: Choose a short break period that fits your needs, such as 24 hours, 48 hours or 72 hours. Longer Time-Out options (for example up to 30 days) may also be available.
Confirm your request: Read the information about what the Time-Out will do and confirm that you wish to proceed. Once confirmed, the Time-Out takes effect immediately and cannot be cancelled until the chosen period has expired.
After the Time-Out: When the break ends, you may log in again and continue to use the services. We recommend that you review your limits and, if necessary, consider self-exclusion or professional support if you still feel at risk.

Self-Exclusion

Self-exclusion is a stronger, long-term measure intended for players who feel that their gambling has become problematic or who are at serious risk of harm. Under UK Gambling Commission regulations, ProgressPlay Limited must provide effective self-exclusion options and participate in the national GamStop scheme for UK customers.

Operator Self-Exclusion (Bet Storm)

Self-exclusion with Bet Storm on bedstormi.com allows you to block access to your account with this operator for a defined period or, upon request, for an extended or lifetime duration.

Go to the Self-Exclusion section: Log in, open "My Account" > "Responsible Gaming", then select "Self-Exclusion". If you are unable to log in, you may also contact customer support for assistance.
Choose the self-exclusion period: Available periods typically start from a minimum of 6 months and may include options such as 1 year, 2 years, 5 years or a long-term/permanent exclusion from Bet Storm. Select the period that best reflects your needs.
Read the implications: Carefully read the information presented on screen, including the consequences for access, marketing communications and any remaining account balance.
Confirm your decision: Tick the confirmation box, if shown, and submit your self-exclusion request. For your protection, this action cannot be reversed before the selected period expires.
Support contact: You may receive a confirmation email outlining the self-exclusion period and providing details of support organisations. If you have any questions, you can contact the support team via the channels listed on bedstormi.com.

Once self-excluded, you will not be able to log in, deposit, place bets or receive targeted promotional material from Bet Storm. You remain entitled to request the withdrawal of any remaining withdrawable balance, subject to standard verification checks and any applicable terms and conditions. No new accounts should be opened during an active exclusion; if we detect such accounts, they will be closed and any associated bets may be voided in accordance with our licence obligations.

National Self-Exclusion (GamStop - UK)

All UK players are strongly encouraged to register with GamStop if they are experiencing gambling-related harm or wish to proactively protect themselves across multiple remote operators.

What is GamStop? GamStop is the UK-wide online self-exclusion scheme mandated by the UK Gambling Commission. When you register, you will be prevented from using online gambling websites and apps run by companies licensed in Great Britain, including Bet Storm on bedstormi.com, for your chosen period.
How it works: You register directly on the official GamStop website by providing accurate personal details (such as your name, date of birth, email addresses and postcodes). You can choose an exclusion period (currently at least 6 months, 1 year or 5 years). Once active, operators are required to prevent you from opening new accounts or using existing ones.
Duration and effect: Your GamStop exclusion will apply across all participating UK-licensed brands. During this time, you must not attempt to circumvent the system by using different personal information or opening accounts in other people's names.

International Self-Exclusion Schemes

For players accessing services under the Malta Gaming Authority licence or from other jurisdictions, local self-exclusion schemes may also exist. For example, Spain operates the "Registro General de Interdicciones de Acceso al Juego" (RGIAJ), a national register that allows individuals to ban themselves from licensed gambling activities in Spain. If you are not resident in the UK, we recommend checking the website of your national gambling regulator to identify any self-exclusion registers or consumer protection programmes available in your country.

Consequences of Self-Exclusion

Account access: You will not be able to log in to, deposit into, or place bets with your Bet Storm account on bedstormi.com for the duration of the exclusion.
New accounts: You must not attempt to open new accounts with ProgressPlay Limited or associated brands. If we detect such accounts, they will be closed and the exclusion extended where appropriate.
Marketing communications: We will take reasonable steps to stop sending you direct marketing relating to gambling once your exclusion is in place, subject to technical limitations and regulatory retention requirements.
Balances and refunds: You may contact support to request withdrawal of any remaining withdrawable funds, subject to usual checks and applicable terms. Bonus funds and active promotions may be cancelled in accordance with the Bonus Policy and Terms & Conditions.
After the period: At the end of an operator self-exclusion period, there may be a cooling-off process before any reopening is considered. In many cases, your account will not automatically reopen; you may need to contact support and pass further assessments. GamStop exclusions require an active decision and confirmation on the GamStop website before they can expire.

Support Resources

Independent support is an essential part of effective harm minimisation. In addition to the tools and interventions offered by Bet Storm on bedstormi.com, you can access confidential, professional help from a range of specialised organisations. These services are free to use and operate independently from ProgressPlay Limited.

Local Support - United Kingdom

National Gambling Helpline (GamCare/BeGambleAware): Call 0808 8020 133 free of charge from within the UK, 24 hours a day, 7 days a week. Trained advisers provide confidential advice, emotional support and practical help in English. Interpreting services and text-based options may be available for other languages or communication needs.
GamCare Online Services: Visit GamCare's digital platforms for live chat, email support and self-help resources, including workbooks, forums and treatment referrals across England, Scotland and Wales.
BeGambleAware: The BeGambleAware website offers extensive information about safer gambling, risk assessment tools and links to treatment providers. It complements the National Gambling Helpline and signposts to local services.
NHS and local treatment services: In some areas of Great Britain, the National Health Service (NHS) and partnered organisations provide specialist clinics for gambling-related harms. You may be able to access these services via referral from your GP or local mental health services.

International Support Organisations

The following international organisations offer help across multiple countries and channels. Availability of services may vary by region.

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

Online Blocking Tools and Apps

Blocking software can help you restrict access to gambling websites and apps on your devices. These tools are particularly useful when used together with self-exclusion and other account-level protections.

Gamban: A subscription-based application that blocks access to a wide range of gambling sites and apps across devices once installed. It is designed to work alongside schemes such as GamStop.
BetBlocker: A free blocking tool that allows you to restrict access to gambling content for a chosen period. It can be used by both individuals and families to help manage exposure to online gambling.
Device-level controls: Many operating systems and internet service providers offer parental controls or content filters that can block or limit access to gambling-related websites.

Family and Friends Support

Problem gambling can affect partners, children, relatives and close friends. If you are concerned about someone who uses Bet Storm on bedstormi.com or any other gambling service, you can access dedicated support even if you are not a gambler yourself.

Family support groups: Organisations such as GamCare, Gambling Therapy and Gamblers Anonymous provide forums, online chats and group meetings specifically for affected others. These allow you to share experiences, learn coping strategies and receive emotional support.
Helplines for loved ones: The National Gambling Helpline (0808 8020 133) is available to friends and family members, not just gamblers. Advisers can help you understand available options and how to encourage the person you care about to seek help.
Confidentiality: All reputable services treat your contact in strict confidence and will not share your information with Bet Storm or ProgressPlay Limited without your consent, except where required by law to protect against serious harm.

Self-Exclusion Schemes by Country

In addition to GamStop (United Kingdom) and RGIAJ (Spain), many other jurisdictions operate their own national or regional self-exclusion registers. If you reside outside the UK, you should consult your local gambling regulator's website or consumer protection pages to identify relevant schemes. Where applicable, operator-level self-exclusion with Bet Storm will be applied in accordance with the licensing conditions of the relevant authority (for example, the Malta Gaming Authority for non-UK players).

Help for Family

If you believe someone close to you is experiencing gambling-related harm, you may feel worried, frustrated or unsure how to help. It is important to remember that you are not responsible for another person's gambling, but you can offer support and encourage them to seek professional assistance. The UK Gambling Commission and public health bodies recognise the impact of gambling on families and encourage early, compassionate intervention.

Starting the Conversation

Choose the right moment: Talk when both of you are calm and not in the middle of a crisis or immediately after a gambling session or argument.
Use non-judgemental language: Focus on how their gambling makes you feel ("I feel worried when...") rather than accusing or blaming ("You always..."). This reduces defensiveness and makes it easier for them to listen.
Refer to specific behaviours: Calmly highlight examples such as missed bills, secrecy, or changes in mood, and explain why these concern you.
Offer support, not control: Emphasise that you want to work together to find help, not to punish or control them. Encourage them to consider self-assessment tools, limits or self-exclusion.

Engaging Them in Support

Suggest a joint call: Offer to sit with them while they call the National Gambling Helpline on 0808 8020 133 or access an online chat, so they are not facing it alone.
Explore online resources together: Review information from GamCare, BeGambleAware or Gambling Therapy, and discuss which options feel most suitable.
Discuss practical protections: Help them set deposit limits, Time-Outs or self-exclusions on Bet Storm and other gambling accounts, and consider installing blocking software on shared devices.

Support for You as a Family Member

Family support groups and forums: Many organisations operate online forums and chatrooms for relatives of people with gambling disorders. These provide a safe space to share experiences anonymously and learn from others in similar situations.
Professional counselling: Consider speaking with a counsellor, psychotherapist or mental health professional who understands gambling-related harm. They can help you develop coping strategies, set boundaries and protect your own wellbeing.
Crisis and emotional support: If you or the person you care about is in immediate emotional distress, you may contact general crisis support services in your area (for example, your GP, local mental health services or emergency contacts where appropriate).

Remember that you are entitled to seek help even if the person affected by gambling is not yet ready to change. Protecting your own financial security and emotional health is an essential part of responding to gambling-related harm.

Operator's Commitment

ProgressPlay Limited, as the operator of Bet Storm on bedstormi.com, is legally obliged under its UK Gambling Commission licence and Malta Gaming Authority licence to monitor customer activity for signs of harm, promote safer gambling and intervene where necessary. We combine internal procedures, automated systems and trained staff to support players and minimise risks.

Internal Risk Checks and Behaviour Analysis

Monitoring key indicators: We review information such as deposit patterns, staking behaviour, frequency and duration of sessions, declined payments and use of responsible gambling tools to identify potential signs of problematic play. Sudden increases in spending or changes in behaviour may trigger further checks.
Affordability and vulnerability considerations: In line with regulatory expectations and guidance on customer interaction, we may conduct affordability assessments or request additional information where we believe your level of spend may not be sustainable or where other vulnerability indicators are present.
Automated alerts and manual review: Our systems generate alerts when pre-defined risk thresholds are reached. These alerts are reviewed by trained staff who decide on appropriate next steps, which may include sending safer gambling messages, offering tools, or applying account restrictions.
Medium player fund protection: Player funds are held in a separate account from business funds, providing a medium level of protection as defined by the UK Gambling Commission. This structure aims to safeguard player balances in the event of insolvency, although it does not guarantee full protection in all circumstances.

Proactive Contact and Interventions

We may proactively contact you where our monitoring suggests that your gambling could place you at risk of harm. Such contact is intended to protect you and is a condition of our licence.

Conditions for contact: We may reach out if we identify patterns such as significant increases in deposits, frequent declined payments, extended sessions without breaks, repeated attempts to reverse withdrawals, or limited use of safer-gambling tools despite high levels of activity.
Methods of contact: Our team may contact you by email, in-site messages, SMS or phone using details associated with your Bet Storm account. We may ask you to consider setting or tightening limits, taking a Time-Out or self-excluding.
Protective actions: In some circumstances we may place restrictions on your account, such as reduced limits, temporary suspension or, in serious cases, mandatory account closure or self-exclusion. These measures aim to comply with regulatory requirements and to safeguard you from further harm.
ADR and dispute resolution: If you are unhappy with how we have handled a responsible gambling issue, you may use our internal complaints procedure and, if unresolved, escalate to our approved Alternative Dispute Resolution provider, eCOGRA, in accordance with the Complaints Policy.

By using Bet Storm on bedstormi.com, you agree that we may conduct such checks and apply reasonable measures where necessary to comply with our legal and regulatory obligations.

Updates

Responsible gambling requirements and industry standards evolve over time as regulators, public health bodies and treatment providers develop new evidence-based approaches. ProgressPlay Limited therefore reviews and updates this responsible gaming page regularly to reflect current UK Gambling Commission rules, Malta Gaming Authority guidance and best practice.

How you will be notified: When material changes are made to our responsible gambling measures or policies, we may inform you via on-site messages, banners, pop-ups, or account notifications when you next log in, and by email where appropriate. We encourage you to read such communications carefully.
Version control: The information on this page is intended to summarise our approach to responsible gaming. In the event of any inconsistency between this page and the Terms & Conditions, Privacy Policy, Bonus Policy or other binding documents, the latter will prevail to the extent permitted by law.
Regulatory references: Licensing details and regulatory references provided here (including UK Gambling Commission account number 39335 and Malta Gaming Authority licence MGA/B2C/231/2012) are based on information verified as of January 2025. We will endeavour to reflect any subsequent changes as soon as reasonably practicable.

Last reviewed: 06 November 2025. Last updated: 20 January 2026.

Contact & Feedback

If you have questions about responsible gaming at Bet Storm on bedstormi.com, need assistance with limits or self-exclusion, or wish to provide feedback on our policies, you can contact us using the channels described below. At the time of writing, the "important data" available to us does not specify dedicated telephone numbers or email addresses for the responsible gaming department, so the main customer support contact points published on bedstormi.com should be used to reach the appropriate team.

Responsible Gaming Contact Details

E-mail: Please use the primary customer support email address displayed in the "Contact Us" or "Support" section of bedstormi.com and indicate "Responsible Gaming" in the subject line. Where a dedicated responsible gaming email address is provided on the website in future, it will be clearly identified there and reflected on this page.
Telephone: If a support telephone number is listed on bedstormi.com, you may call that number and ask to speak with an agent about responsible gaming, self-exclusion or account limits. Call charges, if any, will depend on your service provider.
Online support: Where available, live chat and contact forms on bedstormi.com can also be used to reach the responsible gaming team. Our staff are trained to treat all responsible gambling enquiries sensitively and confidentially.

Feedback and Self-Control Request Form

You may use the following form structure (or any equivalent contact method on bedstormi.com) to request help or provide feedback about responsible gaming. When completing a form or sending an email, please avoid including full payment card details or other unnecessary sensitive information.

Responsible Gaming Support Request

Full name (as registered on your account):

Username or account ID:

Registered e-mail address:

Request type:

Details of your request (including any concerns about your gambling or steps you would like us to take):

By submitting this form, you acknowledge that it will be reviewed by ProgressPlay Limited's support staff, who may contact you using the account details you have provided. Please note that self-exclusion and certain other protective actions may only take effect once they have been processed and confirmed by us; you should avoid further gambling if you believe you are at risk of harm while your request is being handled.

All responsible gaming enquiries are handled in line with our Privacy Policy and applicable data protection laws. Information is used solely for the purpose of managing your account, complying with our legal obligations and helping you to gamble more safely.